Terms & Conditions



We do our utmost to ensure that orders received up until 12 noon (Mon to Frid) are dispatched the same day. However, there may be rare occasions when circumstances outside our control prevent this. Orders must be received, and paid for, by 12 noon in order to be dispatched the same day. Any orders after 12 noon will be sent the next working day. 'Working' days for the purposes of order dispatch/delivery are Mon-Frid.

Our 'next day' tracked delivery service is NOT guaranteed. Despite over 99.5% of parcels being delivered on time, there are occasions where your package may be late.

We reserve the right to change delivery options available without notice &/or change a customers shipping method to a comparable service.

Any claims for 'lost' packages can only be submitted a minimum of 10 days after the expected delivery date

If you have chosen a tracked shipping service, upon dispatch customers will receive a text message &/or email with their tracking information. This will also enable customers to change many aspects of the delivery themselves, if they so wish, once the package is in transit. Full tracking services may not be available to some worldwide destinations.

We do not dispatch orders on Saturdays or Sundays.

Large orders that cannot be shipped as one package will incur an additional shipping charge of £6.99. If a customer does not wish to incur the additional shipping charge then a full refund will be provided


We accept orders from overseas & ship worldwide. Please note that any import duty payable is the responsibility of the purchaser.

If a parcel is refused by a customer the return shipping costs for the items to be returned to us will be born by the customer, and any original shipping costs will also be deducted from any refund.

Please note we are unable to ship removal solution outside of the UK mainland as it can result in you parcel being detained in customs for a considerable amount of time   


Prices and any special offers are correct at the time of goods being displayed on our website but are subject to alteration without prior notification.


Any complaints must be made within 14 days of your purchase.

To log a complaint please contact by email to hello@hairextensiontools.co.uk or use our online chat option.

You will be emailed a link to our online complaints form to complete. This will be assessed within 7 days of receiving your response.

Please do not send any goods back to us before our complaints process is complete.


Digital purchases are not refundable.